Returns & Refunds

At Camille Jardine, we want you to love what you ordered. If something is not right, we are here to help.

Our 100-Day Return Promise

We give you 100 days from delivery to return anything you are not happy with. No explanation needed.

That goes far beyond the 14 days European law gives you, so there is only ever one date to remember: 100 days from the day your parcel arrives.

Send your piece back unworn and in its original condition, in its original packaging with everything that came with it. Within the first two weeks you are of course free to have tried it on first, exactly as you would in a shop.

To start a return, email us at info@camillejardine.com.

How to Return Something

Email us at info@camillejardine.com with your order number and let us know what you would like to send back. We will reply with the return address and everything you need to know.

Please send the item back within 14 days of telling us. We recommend using a tracked service and keeping your proof of postage, as we cannot be responsible for parcels that go missing on the way to us.

Return Shipping Costs

If you are returning something because you changed your mind, the cost of sending it back to us is yours.

If your item arrived faulty, damaged, or simply is not what you ordered, that is on us — we cover the cost of getting it back to us. Just let us know and we will take care of it.

Refunds

Once your return arrives and we have checked it, we will email you to confirm. We issue your refund within 14 days of receiving it, to the payment method you originally used. There is no charge for a refund.

After we issue it, the money usually takes 5 to 10 business days to appear in your account, depending on your bank or card issuer.

Exchanges

Would you like a different size or a different piece? Email us at info@camillejardine.com and we will arrange it. For exchanges, the shipping costs in both directions are yours — sending the original piece back to us, and sending the new one out to you.

If you are exchanging something because it arrived faulty or damaged, this does not apply. In that case we cover everything.

Damaged or Faulty Items

If your jewellery arrives damaged, or develops a fault, email us at info@camillejardine.com with a photo. We will put it right.

Lifetime Warranty

We stand behind every piece we make, for as long as you own it. That is why every Camille Jardine piece comes with a lifetime warranty.

Visit our Lifetime Warranty page to see exactly what is covered and how to make a claim.

Your statutory rights as a consumer under European law remain fully in place alongside this warranty.

Cancelling Before Your Order Ships

We pack and send orders quickly, which means there is only a short window in which we can stop one.

If your order has not yet been prepared, email us and we will cancel it and refund you in full.

Once your parcel has left us, we can no longer stop it or reroute it, even if it has not arrived yet. In that case, please wait for it to be delivered and then send it back to us — our 100-day promise and your right to cancel both still apply, and they start counting from the day the parcel reaches you.

Items We Cannot Take Back

• Pieces made or personalised especially for you
• Items sealed for hygiene reasons, once the seal has been opened

Everything else can be returned, including sale items.

Still Waiting for Your Refund?

First check your bank account again, then contact your bank or card issuer — refunds often take a few days to post on their side. If you have done both and the money still has not arrived, email us at info@camillejardine.com and we will look into it with you.

Contact Us

Any questions about returns or refunds? Email us at info@camillejardine.com and we will get back to you as soon as we can.