Shipping Policy

We want your Camille Jardine order to reach you as quickly and safely as possible. Below is everything you need to know about our shipping.

Order Processing

All orders are processed within 1–3 business days after your payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

During busy periods, such as holidays and promotions, processing can take a little longer. We will let you know by email if that happens.

You will receive a confirmation email with your tracking information once your order has shipped.

Shipping Costs

Shipping is free on every order. There is no minimum order value.

Delivery Times

Once your order has been processed, delivery takes 5–8 business days. These are estimates rather than guarantees, and actual delivery times can vary due to carrier delays or other factors outside our control.

Duties & Taxes

All prices on our site include VAT. What you see at checkout is what you pay — there are no additional charges on delivery.

Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to follow your parcel.

Please allow 24–48 hours for the tracking to start updating after you receive that email. If your tracking has not updated after 5 business days, email us at info@camillejardine.com and we will look into it.

Address Accuracy

Please double-check your shipping address before completing your order. We cannot be held responsible for parcels delivered to an incorrect address given by the customer.

If you spot a mistake after placing your order, email us straight away and we will do our best to correct it before your parcel leaves us.

Undeliverable Packages

If a parcel comes back to us as undeliverable, because of an incorrect address or failed delivery attempts, we will contact you to arrange a new shipment. Additional shipping costs may apply.

Lost or Delayed Packages

If your tracking shows your parcel as delivered but it has not reached you, please check with your local carrier first, and with your neighbours if you have them.

If that does not solve it, or if your parcel seems to be lost in transit, email us at info@camillejardine.com. We will work with the carrier to trace it and find a solution for you.

Contact Us

Any questions about your shipment? Email us at info@camillejardine.com and we will be happy to help.